Benefit Summary

Healthcare should be simple, fast and uncomplicated. MDLIVE makes it easy to visit a doctor in minutes through their mobile app, online and by phone. Members have 24/7 access to quality healthcare without ever leaving their home, job or wherever they are. MDLIVE provides members with this optional healthcare solution for those times when it may not be convenient or even possible to schedule an appointment with their doctor’s office.

Quality healthcare starts with quality doctors. MDLIVE’s friendly, board-certified doctors are revolutionizing remote access to quality healthcare. They are professionally trained to use virtual technology to treat many non-emergency conditions. Their doctors are board-certified and have an average of 15 years of experience.

What You Get with MDLIVE

Call MDLIVE:

  • When your physician is not available
  • For non-emergent medical care
  • After normal hours of operation
  • When on vacation or a business trip
  • For second opinions

MDLIVE Treats Issues Like:

  • Common Cold & Flu
  • Allergies
  • Rashes
  • Ear problems
  • UTI (Adult Females, 18+)
  • Respiratory problems
  • and more!
With unlimited consultations, members can be on their way to feeling better fast with MDLIVE.

 

¹Consults for children under the age of 18 must be accompanied by a parent, guardian, or approved consenter.

 

First consult in AR and DE will be by video, after that it can be phone or video.

© 2017 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. 

VERY IMPORTANT: IN LIFE THREATENING EMERGENCIES, CALL 911 or go directly to the nearest hospital emergency room for treatment. If 911 is not available in your area, call the local police/fire department or go directly to the nearest hospital or emergency room.

Visit www.scriptcare.com to locate participating pharmacies and access the online drug pricing tool.

Outpatient Prescription Drug Benefits

CVS Caremark is a pharmacy management company that has contracted discounts at over 67,000 pharmacies nationwide, including major chains and independent pharmacies. Members can save an average of 20% on the usual and customary pharmacy retail prices on generic to brand-name drugs, with the highest percentage savings on generic drugs. It should be noted that savings will vary depending on the specific prescription drug purchased and where it is purchased.

*The Prescription Benefit maximum amount per covered member per month on the Preferred and Elite plans is $150. After the plan meets the monthly maximum, the discount drug plan will then apply for the remainder of the month. The $150 monthly maximum amount starts over each month.

 

This program includes the First Health Limited Benefit Network. Members have access to a premier national network, which offers:

Broad Access - Choice of nearly 5,100 hospitals, 110,000 ancillaries and more than 695,000 healthcare professionals.

Great Discounts - With average savings of 32-52%** for the most commonly used medical providers/services, Health Depot members benefit from lower out-of-pocket costs through the First Health Network.

Consistent Quality - As a PPO network accredited by the National Committee for Quality Assurance (NCQA), First Health is known for network stability. In fact, 99 percent of our hospitals and 94 percent of our physicians are retained year after year.*

Find In-Network Providers and Facilities

First Health has made finding a health care provider even easier! With the improved Provider Online Search tool, you can quickly and easily locate network providers and make educated health care choices. Go to www.firsthealthlbp.com and follow the steps below to search for a provider and create a provider directory.

If you need more help, select “Contact Us” on the lower left side of the web page to submit an online request. First Health’s Customer Service team will get back to you within 48 hours. Or, you may call (800) 226-5116 Monday through Friday from 8 a.m. to 8 p.m. (Eastern Time). Identify yourself as a health plan participant accessing First Health Limited Benefit Plan Network.

Confirm Participation in the First Health Network

Always check with the provider’s office before scheduling an appointment or getting services and confirm that they are still a participating provider in the First Health Limited Benefit Plan network. Participating physicians, hospitals and other health care providers are independent contractors. They are neither agents nor employees of First Health. The availability of any particular provider cannot be guaranteed. Provider networks are subject to change.

* Network statistics as of December 2017 First Health Data Warehouse.
** Savings shown represent average savings achieved from actual claims data set representative of 12 months of claims history. Discounts do not account for any savings based on benefit plan design or member responsibility. Actual discounts vary by provider and specific geographic locations.
First Health is a brand name of First Health Group Corp. First Health Group Corp. is an indirect, wholly owned subsidiary of Aetna, Inc.